Collaborative Climate survey

Karl-Erik Sveiby

KM leaders agree: The major hurdle for implementing KM is not the technology, it’s the collaborative "climate". To be more precise: to what extent are people prepared to share knowledge? A key issue also is how changes in the climate correlate with changes in business results.

Most KM implementations use regular surveys of customers, employees and suppliers and other stakeholders to monitor progress and to measure intangible assets. Most companies have their own customer satisfaction surveys and attitude surveys, and management generally feels that there is no point in developing new ones just for the KM implementation.

However, the trouble with customized questionnaires is the lack of objective benchmarks and comparisons with other companies.

Consequently, we have created one such tool, which measures the most important infrastructure for knowledge flows: the Climate for Knowledge Sharing. click here to go to the survey site