Intellectual Capital in Health Services

The health language is modifying its terminology replacing it with one, up to today, typical of the industrial area; so, now one talks about operating units, managers, tariffs and also of cost/qualities relationships. If we add the anxiety for the expense reduction, against a precise guarantee of the help levels maintenance, it could be possible that health workers forget that health is focused on people who work inside it, almost ever due to a personal choice. The clinical or similar situations, are often solved first of all thanks to health staff engagement, because it acts beyond the institutional protocols statements or beyond job agreements, devoting personally and using its own resources; those can be the result of the acquired experiences adding to the bent for a certain duty. This is an added value, often intangible, and not yet recognized and not completely exploited as a ruled potential. Read on in the pdf...